I am a fast shorthand-typist with a flair for designing appealing marketing material and product promotion.  Responsibilities in my last position were:

• Answering the phone when required, and meet/greet clients
• Booking and co-ordination of tours
• Travel bookings for accommodation and tours
• Typing and presentation of programs and reports for clients and inhouse use, using Microsoft Word
• Update of rates using Excel (introductory level)
• Setting of pricing levels for tours and package deals using Excel
• Source content for annual brochures
• Creation of brochures with simple layout and design using Corel Draw, Versions 11 and 12, together with limited use of Photoshop
• Creation of tour programs, promotional flyers and scheduled advertisements for industry journals and newspapers using either Corel Draw or Microsoft
• Presentations using Microsoft Power Point

ACHIEVEMENTS WERE:

• Assisted clients with suggested itineraries to suit their budget and lifestyle, resulting in bookings both large and small
• Produced exciting short and longer tour programs that were selected for inclusion in the company brochure
• Good rapport with travel suppliers
• Since mid 2003, collation of content plus creation of 11 brochures in total, ranging from 4 to 24 pages for the countries that are the core business of the travel agency where I work, the countries being Russia, Eastern Europe, China, Ukraine, Belarus, as well as a cruise brochure, and a Norfolk Island brochure.

My responsibilities in this role were a combination of secretarial, marketing and admin functions, and included the following:

• Answering the phone and re-directing calls as required, assisting clients
• Organising training and seminar events, booking of function rooms, catering and other logistic tasks
• Designing promotional flyers and in-house newsletters
• Making appointments and scheduling meetings/meeting rooms as needed
• Regular updates of training material information on the database, using Microsoft Access
• Regular updates of membership and student details on the database
• Regular updates of content on the Mintrac website
• Recording minutes of meetings
• Power Point presentations
• Communicating with meat retailers on a regular basis, concerning course and training materials

My responsibilities in this role included:

• Listing and updating of all products (educational courses)
• Keeping abreast of new and updated courses on from various suppliers such as Microsoft, Adobe etc
• Designing product update newsletters for internal distribution
• Typing reports for presentation at weekly meetings concerning product updates
• Typing as required for the Marketing Manager
• Phone answering, assisting callers with course/product information
• Note taking as required, using shorthand
• Setting up appointments and organising meetings as required
• Communication with branch managers to advise of changes for implementation in existing course materials and in training courses
• Regular website updates of training courses and scheduled training
• Regular database update of student and educational course details

This role also required strong secretarial skills as well with the need for frequent shorthand and accurate typing of correspondence and reports.  Other tasks included:

• Professional phone manner for answering client enquiries and responding to their needs promptly
• Writing and editing correspondence for clients
• Placement of purchase orders for the business unit after receiving approval from appropriate levels of management
• Recognition and allocation of revenue to respective business units
• Report presentation using Microsoft Word and Power Point
• Writing bi-monthly “success stories” for the business unit, using Corel Draw and Microsoft graphics
• Designing and distribution of monthly newsletter both inhouse and to clientele by post and through email distribution lists
• Event management including annual sales conference for approximately 70-80 participants