Operations and Organisational Change

Adept at defining current and desired states in order to deliver practical solutions Appropriate solutions for the level of risk to the business Collaborative Project Management – Able to leverage diverse team skills in order to maximise the business outcome using a planned, systematic approach Strong capacity to leverage technology in order to improve business efficiency and effectiveness Adaptable to multiple circumstances

Desired Positions

Consulting/business improvement, Financial services, Government/non-profit, HR/recruitment, Insurance/superannuation

Ideal Job

Desired Salary: Negotiable per year

Availability: 4 Weeks

Desired Job Type: Any Type

Can Travel for Work: Moderately

Highest Education Level: Masters

Current Location: Sydney

Willing to relocate?: No

Residency / Visa: I am authorised to work in Australia

Skills and Experience

Category		Yrs. Exp.	Until
Consulting / Business improvement	Other	5	2009
Government / Non-profit	General HR	4	1998
	Management	1	2009
	Other	4	1998
HR / Recruitment	Admin / Support	3	2006
	Change management	9	2009
	OH&S	15	2009
	Other	2	2006
Insurance / Superannuation	Consulting / Professional services	6	2009
	General HR	11	2009
	Management	8	2009
IT / Telecommunications	Other	3	2009

Employment History

Job Title: National Manager, Risk Consulting Services

Industry: Insurance / Superannuation

07/2006 to 05/2009: Provided strategic direction and operational leadership for the risk management consulting business. This business delivers products and services to small/medium/large business in all industries; including health, education, transport, manufacturing, local/state/federal government sectors. Success in the role relied on engaging with customers, intermediaries and internal business partners at all levels of staff and management. Transformed the team from a support function to a national fee income business through setting a clear strategy, role clarity and managing accountability, achieving 27% income growth in one financial year.

Job Title: Senior Manager, Workforce Risk

Industry: Insurance / Superannuation

07/2004 to 07/2006: Provided strategic direction for HR risk management, through leading a team responsible for coordination of the workplace health, safety and workforce reporting/analysis program. Also responsible for the HR Operations team which provided call centre support and advice on HR policies and administration. Transitioned the team’s capability from data extraction to analysis by building capability of data analysts in interpreting workforce information; and integrating data sources to enable more comprehensive analysis, more meaningful information to line managers and increased efficiency. Subsequent targeted intervention (e.g. absenteeism, turnover) achieved tangible cost savings.

Job Title: National Operations Manager

Industry: Government / Non-profit

09/2009 to Current: Lead the implementation of cultural change across the organisation, including HR strategy, business process improvement, IT strategy, financial management and effective process improvement.

Qualifications

Completed	Institution	Degree / Qualification
2008	MGSM	Masters in Management
2002	University of NSW	Graduate Diploma (Safety Science)
1993	University of Sydney	Bachelor of Applied Science (Occupational Therapy)

Work Related Training & Certification

Completed	Institution	Training / Certification
2005	Tanner James	Prince 2 (Project Management) Overview

Board Seats & Volunteer Positions

Until	Company	Position
2009	Strata Plan 71736	Chairperson
2009	CCUSA	Regional Coordinator
2009	Risk Management Institute of Australia - NSW Chapter	Member of Chapter Executive

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