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Resume Details

Office Manager

A senior manager with over 20 years’ experience in the airline industry specialising in office administration, finance, IT, customer service and safety management systems. A confident and professional administrator with excellent interpersonal, organisational and communication skills. Highly focused towards building excellent customer relationships and exceeding customer needs. Driven by results with a reputation of one who “gets the job done”.

Desired Positions

Administration, Financial services, Hospitality/tourism, Manufacturing/operations, Transportation/logistics

Ideal Job

Desired Salary
70,000 - 80,000 per year  
Availability
Immediately  
Desired Job Type
Full time  
Can Travel for Work
Moderately  
Highest Education Level
Diploma/Certificate  
Current Location
Sydney  
Willing to relocate?
No
Residency / Visa
I am authorised to work in Australia

Skills and Experience

Category Yrs. Exp. Until
Administration All 20 2009  

Employment History

Job Title
Manager Systems Audit Programme - Qantas Airways Ltd
Industry
Hospitality / Tourism
01/2008 to 07/2009
Responsibilities:

Provide assurance to Qantas Group senior management of operational safety management systems effectiveness in the Qantas Group.  Also provide for leading and managing operational and administration aspects of the safety audit program as assigned by the Manager Safety Audit.
Achievements:

·         Planned, managed and conducted safety systems audits and reviews in accordance with the Group Safety risk based audit program to assess status and health of safety management systems

·         Provided support, advice and tools to segment management in relation to the implementation and management of the safety management system

·         Maintained the currency, quality and integrity of the audit documentation, records and data information systems to meet audit and quality protocols

·         Managed the Qantas Group Wildlife Hazard reduction program to enhance awareness and promote best practice to minimise the risk of wildlife strikes

·         Established and managed external contractor agreements in accordance with Policy and business requirements

·         Performed safety observations, workplace inspections and maintained currency of OH&S training requirements ensuring compliance with all safe working procedures and policy requirements.

 

 
Job Title
Business Support & Finance Manager - Qantas Airways Ltd
Industry
Hospitality / Tourism
01/2004 to 12/2008
Responsibilities:

Prepare and manage Group Safety budgets including the development and preparation of financial information for senior management.  Manage Group Safety administration including coordination of corporate IT initiatives and work tasks of Business Support Coordinator

Achievements:

·         Managed Group Safety finances including operating and capital budgets of $6m resulting in area targets maintained within budget

·         Led the production of annual Group Safety operating and capital budgets in consultation with management and within set timeframes and company policies

·         Prepared monthly financial, IT costs and leave reports for Group Safety management to better manage costs and to ensure set targets were achieved

·         Led the coordination of change projects such as, office relocation, software rationalisation program, server migration, network and email quota implementation, XP upgrade project, desktop refresh program and first point of contact for IT issues

·         Control of IT systems and security office access for new employees in line with IT Security Policies and Procedures

·         Managed department assets including inventory, procurement, serviceability, transfer and disposal of obsolete equipment resulting in improved business efficiencies and cost savings

·         Managed Group Safety administration resulting in customer service excellence

·         Developed processes for key office procedures, such as documentation of outwards correspondence, induction checklist for new staff, procurement of equipment, conference room bookings, archiving of documentation and processing of accounts as part of the Quality Management System

·         Managed work tasks of Business Support Coordinator to meet key performance indicators

·         Oversaw Group Safety intranet site to provide effective communications of operational information

·         Performed safety observations, workplace inspections and maintained currency of OH&S training requirements ensuring compliance with all safe working procedures and policy requirements.

 

 
Job Title
Safety Administration Manager - Qantas Airways Ltd
Industry
Hospitality / Tourism
01/2000 to Current
Responsibilities:

Prepare and manage Group Safety budgets including the development and preparation of financial information for senior management.  Manage Group Safety administration and work tasks of administration staff

 

Achievements:

·         Received Inaugural Excellence Award for delivering service above and beyond

·         Managed Group Safety finances including operating and capital budgets of $5m resulting in area targets maintained within budget

·         Led the production of annual Group Safety operating and capital budgets in consultation with management and within set timeframes and company policies

·         Prepared monthly financial, IT costs and leave reports for Group Safety management to better manage costs and to ensure set targets were achieved

·         Managed department assets including procurement, serviceability, transfer, and disposal of obsolete equipment resulting in improved business efficiencies and cost savings

·         Managed Group Safety administration introducing new procedures resulting in improved productivity and costs savings

·         Managed work tasks of four administration staff  resulting in achieving performance objectives

 

 
Job Title
Safety Administration & Data Controller - Qantas Airways Limited
Industry
Hospitality / Tourism
01/1999 to Current
Responsibilities:

Control the functional aspects of the Safety and Environment department both in Sydney and Melbourne, including formulating the department’s annual budget and establishing and maintaining an automated safety event reporting system that meets OH&S legislation.

 

Achievements:

·         Conceptualised, developed and established a mainframe based safety and environment event recording system for real time access to data and trends for Line Managers and safety personnel

·         Directly managed; Systems Programmer, Specialist Consultants (technical, legal, financial and managerial) and support staff to ensure performance indicators were achieved

·         Formulated department annual operational and capital budgets of $3m in accordance with company policies and set timeframes

·         Managed the Safety & Environment administration resulting in smooth running of department

 

 

Qualifications

Completed Institution Degree / Qualification
2003 TAFE Diploma in Business Management  

Work Related Training & Certification

Completed Institution Training / Certification
2006 Macquarie Graduate School of Management Leading Spirit of Success  
2002 Aerospace Certifications & Training Ltd Safety Audit & Lead Auditor JAS-ANZ  
1996 UTS OHS&E  
2006 Qantas College Finance For Non Finance Managers  
2004 Sage Allen Presenting with Confidence  
2002 Qantas Safety Intro to Risk Management  

Board Seats & Volunteer Positions

Until Company Position
2009 Newington College Cricket Support Group Treasurer  

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